DSS Engineers – Level 1, Level 2 & Level 3

  1. Windows 10 Deployments, Backups of the files, Data migrations and relevant Experiences.

  2. Scope of Activities


  • Desktop support
  • IMAC support.
  • Asset refresh.
  • Asset disposal activity (Excluding physical disposal).
  • Hardware break-fix of end-user devices.
  • Mobile device troubleshooting.
  • Conference room support – Audio-Video conferencing room support.
  • Smart hands support.
  • Incident recording and update.
  • Liaison with Partner Service desk, L2 and L3 group as needed (mostly applicable for dedicated sites).
  • Basic end user training not exceeding 15 minutes.
  • Third Party / Vendor coordination.

Key Activities

  • Provide onsite support (operational and technical).
  • Network & Telecom devices are included in support across all sites under the support model.
  • Troubleshoot & resolve incidents associated with multiple equipment & software, provide break/fix support, advice and assistance to authorized users.
  • Coordinate of related activities with the Service Desk support teams (remote & onsite).
  • Install applications, certificates and deployment of software.
  • Coordinate with third party as necessary to keep equipment and software in good working order.


  • Coordinate and plan installations, de-installations, cascades, moves, add/changes for all EUC Equipment, Software, and related Services to Client.
  • Monitor client satisfaction and closely monitor Service Levels throughout the IMAC activity and following the delivery at predetermined intervals.
  • Manage the recording and collection of the required inventory information and update the inventory system (or other Client inventory system).
  • With the approval of the Authorized User, back up Authorized User data, re-image End User Computing Devices and restore such Authorized User data to such End User Computing Devices. (e.g., personal preferences drive mappings).
  • Determine if there are any special requirements at the IMAC location(s) and coordinate physical space requirements.
  • Confirm correct implementation of the IMAC with the designated Client end user as appropriate.
  • Coordinate with third parties (e.g., network administrators, electricians and telecommunication specialists) with respect to changes required by Installation, Move, Addition, Change; (“IMAC”).

Asset Management

  • Perform asset tracking of End User Computing devices.
  • Provision end user computing devices for new joiners and/or relocated users.
  • Collect end user computing devices from leavers.
  • Support user/device relocation and device life cycle activities.
  • Adhere to the relevant Client policies covering the decommissioning of equipment.
  • Follow the asset recovery process for Customer identified personnel who will be terminating in accordance with the required service standards.
  • Manage end of life assets. Preparing lists of assets and coordinating with users for scheduling appointments for replacement, follow-up with new user to make sure asset is functioning properly, maintain tracker.
  • Validate that End User Computing Services are in compliance with warranties, seek guidance from the applicable vendors, if necessary, and comply with such warranties.
  • Manage on-hand parts Inventory/PC Inventory to sustain SLA’s for warranty or non-warranty device replacement (spares).

OS Imaging

  • Maintain devices and install end user’s / customer’s approved global standard image and certified software as required by Authorized Users for Service Request, Incident handling and Life cycle events.
  • Confirm post-delivery Authorized Users preferences and drive mappings.
  • Validate and deliver when necessary service packs, hot fixes, PC health and applied updates for EUC devices in Service response.

Anti-Virus & Malicious Code

  • Manage and maintain user’s / customer’s provided antivirus, logging and Malicious Code solutions for the End User Computing Devices as part of the End User Computing Services.
  • Support End User Computing anti-virus and Malicious Code Incidents and Service Requests.

Mobile Device Management

  • MDM- Support for any Mobile device issues.
  • MDM- Support iOS and Blackberry and iPhone equipments utilized by Customer using remote System management tools and local support technicians as needed.
  • Maintain, provide issuance of mobile Corporate Owned Devices and the collection of user’s / customer’s Authorized User agreements of these devices (e.g. iPad’s, iPhones, Cell Phones, Blackberries) via Service Request processes.
  • Manage end user tools (e.g. Blackberry Work and Skype for Business) activations for all regions.

AV & VC Room Support

  • Provide Concierge services for audio visual needs.
  • VC Support – Support for Video conference rooms.
  • AV Support – Coordinate with Audio Visual equipment vendor for IMAC & Break fix.
  • Assist with constructing meeting content (PowerPoint, video stream, web-ex, external video conferencing, webcast, special audio delivery, polling, etc.) when requested by Authorized User.
  • Schedule, coordinate external vendor (ex. Web-ex) services in support of Authorized User events.
  • Support / arrange preventative maintenance checks from local audio visual vendor.
  • Provide Authorized Users training and documentation on how to operate audio visual equipment.
  • Provide support services for all Internet Protocol television (IPTV) and display systems.

Print Services

  • Coordinate with Client Printer Vendor for hardware break/fix support.
  • Facilitate Adds, Moves, Changes and End of Lease replacements of print devices.

Competitive salary based on experience.

Please forward your CV to “”.

Note: Successful candidate will be contacted within 7 days.


Network Engineer – CCNA / Routers / Switches / Cisco / Juniper

Express Communication Services Limited is looking Network Engineer for London and Surroundings with the following skills:

The Engineer must be able to install, design, analyse, configure, repair, and maintain network infrastructure / application components with further expertise of:

  • Strong network experience.
  • CCNA certified with Microsoft Servers.
  • Experience and strong knowledge network infrastructure (e.g. firewalls, Cisco routers, switches, Ethernet, TCP/IP).
  • VPN experience.
  • Experience with supporting and implementing VoIP.
  • Juniper and Cisco Routers

Competitive salary based on experience.

Please forward your CV to “”.

Note: Successful candidate will be contacted within 7 days.


Social Media Expert

Express Communication is looking social media personal with the experience of the following:

  • Word Press.
  • Social Media Knowledge.
  • PHP Porgramming.
  • Integeration of Facebook, Linkden, Twitter accounts with the company websites, direct traffic and locate the targeted market.
  • Online tools such as orkit integration with the company’s website.
  • Search Engine Optimisation (SEO) expertise.
  • Analyse the User traffic from different locations.

Competitive salary based on experience.

Please forward your CV to “”.

Note: Successful candidate will be contacted within 7 days.

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